Contact Us
Let's Build Your Network
Have questions about our services? Ready to upgrade your network infrastructure? Our team is here to help.
Send Us a Message
Typical response within one business day. NOC is 24/7 for active service issues.
Address
6500 Trans-Canada Hwy, Suite 300
Pointe-Claire, Quebec H9R 0A5
Business Hours
Mon - Fri: 9:00 AM - 5:00 PM
NOC: 24/7/365
24/7 Network Operations Center
Our NOC team is available around the clock for emergency support and network monitoring.
Common questions about contacting us
Quick answers for procurement and network teams — details may vary by contract.
- How quickly will someone respond to my inquiry?
- Business inquiries are typically answered within one business day. The Network Operations Center (NOC) is available 24/7 for operational issues affecting active services.
- What information should I include in a transit or peering request?
- Include company name, ASN (if applicable), desired capacity, locations, required turn-up dates, and whether you need IPv4, IPv6, or both. That reduces back-and-forth and speeds technical review.
- How do I reach emergency or NOC support?
- Use the phone number and NOC email listed on the Contact page. Existing customers should follow the escalation path defined in their service agreement.